Returns & Refund Policy
Return and Refund Policy — La Songerie
Preamble
We are not responsible for any loss or damage that occurs during shipping. If your return is eligible for a refund, it will not include any shipping and handling charges that may appear on the packing slip or invoice.
Once we receive the returned product, we will inspect it and notify you via email, within a reasonable timeframe, whether you are eligible for a refund or an exchange.
Contact Information
la-songerie.fr
- Company name: SERAPHIA PARFUMS
- Postal address: 60 rue François 1er, 75008 Paris
- Email address: support@la-songerie.fr
- Company number: 993909001
Article 1 — 30-night trial
You have 30 nights from the date you receive your order to test your La Songerie product. If you are not satisfied, please contact us at support@la-songerie.fr to receive return instructions. The product must be returned to us in its original condition as much as possible for your refund request to be validated.
Article 2 — Exchanges
We also exchange defective or damaged goods. If you believe a product is defective, please contact us at the email address above, providing details about the product and the defect found. We will then guide you on how to proceed with the return. In this case, return shipping costs are covered by us.
Article 3 — Return procedures
If you wish to return a product, please notify us in advance by email at support@la-songerie.fr so that we can provide you with return instructions. Any package sent back without having contacted us beforehand may be refused.
Return shipping costs are the responsibility of the customer, except in the case of a defective or damaged product (see Article 2).
We are not responsible for any loss or damage that occurs during the shipping of your return. The refund will not include the initial shipping costs.
Article 4 — Refund process
Once we receive your returned item, we will inspect it and confirm via email, within a reasonable timeframe, your eligibility for a refund or an exchange.
In the event of a refund, the purchase price will be credited back to your original payment method. Shipping costs already paid are non-refundable. The refund may take up to 30 business days after receipt and validation of the return.
In the event of an exchange, a new item will be sent to your original shipping address.
Article 5 — Gifts
If the returned item was identified as a gift at the time of purchase and sent directly to you, you will receive a credit equal to the value of your return. If the item was not identified as a gift, or if the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver, who will be notified of your return.